FAQs

Contact Us

How can I contact you?

Contacting us is very easy. The best way to contact us is through email and we'll get back to you as quickly as we can.

*Please get in touch through Our CONTACT US page method of contact as contacting through multiple channels for the same query may delay response times for you and other customers.

General Information  

What information do I need to provide you?

Be sure to include as much information as possible e.g/ order number (#UK123456), email address, pictures, etc. This will allow us to answer any questions you have as quickly as possible.

Orders

How can I be sure that I have placed my order correctly?

You should receive a confirmation email once you’ve placed your order which will include your order number and the billing and shipping addresses you have selected.

Items

Can I remove items from my order?

No, items cannot be deleted from your order after the purchase has been confirmed. Any unwanted items can be returned free of charge within 30 days from purchase.

Payments

Why has my payment been refused?
Your payment may be refused for any of the following reasons:
1. The card may have expired. Check that your card is still valid.
2. You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorised purchase limit.
3. You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
If it is not one of the three reasons mentioned above, please contact your bank provider.

Delivery

How long will it take for my order to arrive?
Standard delivery is usually 3-4 weeks depending on your country.